Jennifer Gyllenskog <p><strong>Privacy</strong><br />Coffee Guide will not sell, trade or otherwise share your personal information with any other company or entity. Some products represented on our site could ship directly from the product manufacturer to the customer. In such a case we provide the customer’s shipping information to the manufacturer for order fulfillment purposes only.</p> <p>Our site uses an order form for visitors to purchase products and request information. We collect users’ contact information including but not limited to addresses, emails, phone numbers and financial information (such as credit card numbers). Contact information from the order form is used to send orders, information about our company, and if permission is given to send promotional materials. The user’s contact information is also used to contact customers directly when necessary (for instance with questions about their orders). Financial information that is collected is used to bill the customer for products and services.</p> <p><strong>Payment Methods</strong><br />We accept Visa, MasterCard, American Express, and Discovery for payment. Full payment is required to ship an order. We collect sales tax for Utah residents.</p> <p><strong>Secure Shopping</strong><br />You can shop at Coffee Guide with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks, and adheres to strict industry standards for payment processing, including:</p> <ul> <li>128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.</li> <li>Industry leading encryption hardware and software methods and security protocols to protect customer information.</li> <li>Compliance with the Payment Card Industry (PCI) Data Security Standard.</li> </ul> <p>Coffee Guide is registered with the Authorize.Net Verified Merchant Seal program.</p> <p><strong>Shipping &#38; Delivery</strong><br />All items ship via <span class="caps">UPS</span> ground within the continental United States. Shipping charges are added per item. All in-stock orders will ship within 3-5 business days. In the event of a backorder, we will inform you via email within 48 hours.</p> <p><strong>Returns &#38; Exchanges</strong><br />Merchandise may be sent back for exchange or store credit within 1 week of purchase. Before sending back, please send us an email detailing what you are returning, why, and what you would like to have happen (exchange, credit, or refund). No returns will be accepted without prior written authorization. Unauthorized returns will be refused. If manufacturer defect, must contact the manufacturer directly. Non-defective returns are subject to a 20% restocking fee. Be sure to ship the package with a carrier that can provide tracking and insurance. You are responsible for all shipping costs for returned merchandise.</p> <p><strong>Damaged Goods/Defect On Arrival</strong><br />All damage claims must be reported within five days of receipt. Damaged products must be returned unused, with all accessories/pieces, properly packed, in original packaging and with original shipping label on original outer box. Failure to comply will result in denial or credit or replacement.</p> <p><strong>Terms and Conditions</strong><br />Coffee Guide shall not be liable for any loss or damage, directly or indirectly arising from the use of its products or for consequential damages.</p> 2008-10-20T10:38:16-06:00 policies 542792 2008-10-20T10:38:16-06:00 146222 2008-12-30T18:06:33-07:00 *Privacy* Coffee Guide will not sell, trade or otherwise share your personal information with any other company or entity. Some products represented on our site could ship directly from the product manufacturer to the customer. In such a case we provide the customer’s shipping information to the manufacturer for order fulfillment purposes only. Our site uses an order form for visitors to purchase products and request information. We collect users’ contact information including but not limited to addresses, emails, phone numbers and financial information (such as credit card numbers). Contact information from the order form is used to send orders, information about our company, and if permission is given to send promotional materials. The user’s contact information is also used to contact customers directly when necessary (for instance with questions about their orders). Financial information that is collected is used to bill the customer for products and services. *Payment Methods* We accept Visa, MasterCard, American Express, and Discovery for payment. Full payment is required to ship an order. We collect sales tax for Utah residents. *Secure Shopping* You can shop at Coffee Guide with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks, and adheres to strict industry standards for payment processing, including: * 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. * Industry leading encryption hardware and software methods and security protocols to protect customer information. * Compliance with the Payment Card Industry (PCI) Data Security Standard. Coffee Guide is registered with the Authorize.Net Verified Merchant Seal program. *Shipping & Delivery* All items ship via UPS ground within the continental United States. Shipping charges are added per item. All in-stock orders will ship within 3-5 business days. In the event of a backorder, we will inform you via email within 48 hours. *Returns & Exchanges* Merchandise may be sent back for exchange or store credit within 1 week of purchase. Before sending back, please send us an email detailing what you are returning, why, and what you would like to have happen (exchange, credit, or refund). No returns will be accepted without prior written authorization. Unauthorized returns will be refused. If manufacturer defect, must contact the manufacturer directly. Non-defective returns are subject to a 20% restocking fee. Be sure to ship the package with a carrier that can provide tracking and insurance. You are responsible for all shipping costs for returned merchandise. *Damaged Goods/Defect On Arrival* All damage claims must be reported within five days of receipt. Damaged products must be returned unused, with all accessories/pieces, properly packed, in original packaging and with original shipping label on original outer box. Failure to comply will result in denial or credit or replacement. *Terms and Conditions* Coffee Guide shall not be liable for any loss or damage, directly or indirectly arising from the use of its products or for consequential damages.